Privacy policy

As part of our normal business operations, we collect certain (personal) data about our clients and share this with The Currency Cloud BV (“Currencycloud”):

The Currency Cloud B.V.

Nieuwezijds Voorburgwal 296

1012 RT Amsterdam

+44 (0)20 3326 8173

This policy explains the basis on which we process any personal information we collect or that you provide to us. Please read this policy carefully so that you understand how we handle your personal information.

By visiting www.valutapartners.nl or other websites affiliated with ValutaPartners (“sites”) and using our services, you agree to the practices described in this policy.

Data Controller

For the purposes of the General Data Protection Regulation (“Regulation”), the data controller is:

ValutaPartners B.V.

Keizersgracht 482

1017 EG Amsterdam

Telefoon: +44 (0) 20 2246111

E-mail: info@valutapartners.nl

Data Protection Officer (“DPO”)

ValutaPartners B.V. has not appointed a DPO. ValutaPartners does not monitor individuals on a large scale and does not process special categories of personal data.

Information we may collect and process about you

Information you provide to us:

You may provide us with information about yourself by filling in forms on our sites or by communicating with us via phone, email, or other means. This includes information provided when registering to use our services or reporting a problem with the services. The data we may collect includes: client name, email and postal addresses, phone number, country of residence, nationality, date of birth, passport copy, company information, bank account details, and other payment information.

You may also provide us with information about shareholders, supervisory directors, and managing directors so that we can deliver our services. This can be done by completing online forms or communicating with us by phone, email, or other means. You must obtain proper consent before disclosing this information to us.

You provide us with information once you use our services. This includes data related to transactions and payment beneficiaries.

Information we collect about you:

With each visit to our sites, we may automatically collect the following information:

Technical information, including the IP address used to connect your computer to the internet, once you have completed and submitted a form on our sites;

Information about your visit via Google Analytics.

Information we receive from other sources:

We also work with third parties (including business partners, external providers of technical services, payment services, analytics providers, search information providers) and may receive information about you from them. If this happens, we ensure that it is fully in accordance with the Regulation.

Cookies:

We use Google Analytics on our sites. The data collected in this way does not contain personal information and cannot be traced back to individual users.

How we use your information

Information you provide to us:

We use this information:

To fulfill our obligations under contracts entered into between you and us, and to provide you with the information, products, and services you request from us;

To share with Currencycloud to fulfill obligations under contracts entered into between you and Currencycloud, and to provide you with the information, products, and services you request from them;

To notify you about changes to our service;

To respond to inquiries made through our sites, by phone, email, or other means;

To comply with legal obligations applicable to us as a data controller and regulated entity;

If necessary, to protect your vital interests or those of another natural person;

When performing tasks in the public interest or when exercising official authority granted to us.

Information we collect about you:

Information we collect about you:

To improve our sites to ensure content is presented in the most effective way for you and your device.

Information we receive from other sources:

Information we collect about you:

We may combine this information with the information you provide to us and the information we collect about you. We may use this combined information for the purposes described above (depending on the type of information received).

Information we receive from other sources:

We never sell your personal data without your consent. We may share your information with The Currency Cloud Ltd or other business partners. In doing so, we comply with all aspects of the Regulation.

We may share your personal data with the following types of organizations:

Business partners, suppliers, and subcontractors for the execution of contracts we enter into with them or with you.

We may disclose your personal information to third parties:

If we sell or buy businesses or assets. In such cases, we may disclose your personal data to the prospective seller or buyer of those businesses or assets;

If ValutaPartners B.V. is acquired by a third party. In that case, personal information held by ValutaPartners B.V. about its clients will be part of the transferred assets;

If we are under a duty to disclose or share your personal information to comply with legal obligations, or to enforce or apply our Terms of Use or General Terms and other agreements, or to protect the rights, property, or safety of ourselves, clients, and others. This includes exchanging information with other companies and organizations for the purposes of fraud prevention and credit risk reduction.

Where we store your personal data

The data we collect about you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). We use various cloud data processors.

All information you provide to us is stored under our control and that of Currencycloud. All payment transactions are encrypted. If Currencycloud has provided you with a password (or if you have chosen one) that enables you to access certain parts of the Currencycloud website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to prevent unauthorized access.

If you have specific concerns about a method of data transfer, we will take all reasonable steps to provide an alternative.

Your rights

You have the right to access your personal data free of charge, to know whether it is transferred to a third country or international organization, and to know the associated safeguards.

You have the right to receive the personal information we hold about you in a commonly used and machine-readable format.

If the information we hold is inaccurate or incomplete, you have the right to request that we correct it, which we will do promptly.

You have the right to request that we delete data we process about you if it no longer needs to be processed.

If you previously gave us consent to process your data, you have the right to withdraw that consent, and we will stop processing the data to which the consent applied. You also have the right to object to our processing of your data.

Externe sites

Our sites may contain links to our partner networks and affiliated companies. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we do not accept any responsibility or liability for those policies. Please review these policies before submitting any personal information on these websites.

Communication

Naturally, we want to keep our clients and interested parties informed about ValutaPartners, future changes, new products, and market developments. If you do not wish to receive emails from us, you can unsubscribe via info@valutapartners.nl. Please note that for certain communications, ValutaPartners and Currencycloud are required to inform you, such as changes to agreements, and you cannot unsubscribe from these messages as long as you are a client of ValutaPartners and Currencycloud.

Retention of your data

The period for which we retain your data depends on the legal retention periods we must comply with. In accordance with Currencycloud’s policy and relevant regulations, we generally retain your data for a period of five years after the end of the client relationship.After this period, your personal data will be securely deleted, unless it is still needed for contract execution, legal obligations, or ongoing disputes.

Changes to our privacy policy

This policy was last amended on 21 February 2023. Any future changes to our privacy policy will be posted on this page, and you will be notified by email where necessary. Please check our sites regularly to stay informed of any changes to our privacy policy.